Out of Hours Contacts

During times when school is not open, be that after 3pm or school holidays, if pupils or families have any safeguarding concerns here are some contact details.

What to do if you think a child is at risk of abuse or neglect

Immediate danger

If you think a child is in immediate danger, call the police on 999.

Immediate concern

The Multi-Agency Safeguarding Hub (MASH) is the front door to Children’s Social Care for all child protection and immediate safeguarding concerns. If there is an immediate safeguarding concern where a child is deemed at risk or has potentially suffered significant harm, the MASH team should be contacted immediately.

For example:

Allegations/concerns that the child has been sexually/physically abused.
Concerns that the child is suffering from severe neglect or other severe health risks.
Concern that a child is living in or will be returned to a situation that may place them at immediate risk.
The child is frightened to return home.
The child has been abandoned or parent is absent

Telephone (Duty Team): 020 8921 3172












Address: The Woolwich Centre, 35 Wellington Street, Woolwich, SE18 6HQ








Out-of-Hours Emergency: 020 8854 8888 (for urgent concerns outside of normal office hours)



 
NSPCC at 0808 800 5000 or help@NSPCC.org.uk.







Children can also reach out to Childline 24/7 at 0800 1111.



For URGENT Mental Health Support - Please use below services.
CAMHS Crisis Line: 020 3228 5980 (Mon-Fri:5.00pm - 11.00pm; weekend/bank holidays: 9.00am - 11.00pm) or alternatively call NHS 111, selecting Option 2 for Mental Health support - this is a 24/7 service)
in an emergency, please call 999 or attend your nearest A&E